At Aareeka, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, you may request a return or replacement within the applicable return period.
Please read the following policy carefully before placing your order.
1. Return Period
Eligible products may be returned within 3 days of delivery, unless a different return period is specifically mentioned on the product page.
The return request must be raised within the applicable return period. Requests received after the applicable period may not be accepted.
2. Products Eligible for Return
A product may be eligible for return if:
You received a damaged product.
You received a defective product.
You received a product different from the one you ordered.
The product has a manufacturing defect.
The product otherwise qualifies for return according to the product-specific return conditions displayed on our website.
The product must generally be:
Unused and unworn.
In its original condition.
Returned with the original packaging, tags, and accessories, where applicable.
Free from damage, scratches, stains, alterations, or signs of use.
3. Non-Returnable Products
Certain products may not be eligible for return or refund due to hygiene, customization, product condition, or other reasons.
These may include:
Products that have been worn or used.
Products damaged after delivery due to improper handling or misuse.
Customized or personalized products.
Products returned without their original packaging or accessories.
Products with removed or damaged tags, where applicable.
Products returned after the applicable return period.
Products specifically marked as non-returnable on the product page.
Product-specific return conditions displayed on the website will take precedence where applicable.
4. How to Request a Return
To request a return, please contact Aareeka using the contact details provided on our website within the applicable return period.
Please provide:
Order number
Customer name
Registered mobile number or email address
Product name
Reason for the return
Clear photographs of the product
Photographs of the packaging, if the product arrived damaged
For certain issues, we may also request a short video to help us verify the condition of the product.
We will review the request and inform you whether the return has been approved.
5. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.
For damaged packages or products, please retain the original packaging until the issue has been resolved.
We may request photographs or videos showing:
The product
The damage or defect
Product packaging
Shipping label
Any other relevant information
After verification, Aareeka may offer a replacement, refund, or another appropriate resolution depending on the circumstances and product availability.
6. Return Approval and Inspection
A return request does not automatically mean that the refund has been approved.
Once the returned product is received, it may be inspected to verify:
Product condition
Signs of use or wear
Damage
Original packaging
Tags and accessories
Whether the returned product matches the original order
If the returned product does not meet the applicable return conditions, Aareeka may reject the return or refund.
7. Return Shipping
For products returned because of a verified issue such as a damaged, defective, or incorrect product, Aareeka may arrange or bear the applicable return shipping cost.
For other eligible returns, any applicable return shipping charges will be communicated before the return is processed.
Customers should not send products to Aareeka without receiving return instructions or approval.
8. Refunds
Once a return has been received and approved, the applicable refund will be initiated.
Refunds may be issued through the original payment method or another appropriate method, depending on the payment method used and applicable circumstances.
The time taken for the refund to appear in your account may vary depending on the bank, payment gateway, card issuer, or other payment provider.
9. Shipping Charges
Where applicable, original shipping charges may not be refundable unless the return is due to a verified issue attributable to Aareeka, such as a damaged, defective, or incorrect product.
Any refund amount will be communicated after the return has been reviewed.
10. Exchanges / Replacements
Where a replacement or exchange is approved, it will be subject to product availability.
If the same product is unavailable, Aareeka may offer an alternative resolution, including a refund where applicable.
11. Return Rejection
A return may be rejected if:
The request was made after the applicable return period.
The product has been used or worn.
The product has been damaged after delivery.
The product has been altered, repaired, or modified.
Original packaging, tags, or accessories are missing where required.
The product does not match the product originally purchased.
The return does not meet the conditions specified on the product page.
The reason for return cannot be reasonably verified where verification is required.
12. Refund Delays
If your refund has been approved but has not yet appeared in your account, please allow additional time for your bank or payment provider to process the transaction.
If the refund remains pending after the communicated processing period, please contact us with your order details so that we can assist you.
13. Order Cancellation
Cancellation requests may be accepted only before an order has been processed or dispatched.
Once an order has been dispatched, cancellation may no longer be possible and the applicable return procedure may need to be followed.
Any approved cancellation refund will be processed according to the applicable payment and refund conditions.
14. Incorrect Address or Failed Delivery
Customers are responsible for providing a complete and accurate delivery address and contact information.
If an order is returned to Aareeka because of an incorrect address, incomplete address, failure to receive the shipment, or repeated delivery attempts, additional shipping charges may apply for re-delivery.
Any refund in such circumstances will be considered after applicable shipping or other costs have been taken into account.
15. Policy Changes
Aareeka reserves the right to modify this Return & Refund Policy from time to time.
Any changes will be published on this page with an updated “Last Updated” date.
The policy applicable to an order will generally be the policy in effect at the time the order was placed, subject to applicable law.
16. Contact Us
If you have any questions about returns, exchanges, replacements, or refunds, please contact us through the contact details provided on our website.
